Hope Couture may collect the following data in order to process your order or respond to your request for information:
Name
Address
Email
Phone number
Details of order
You will directly provide Hope Couture with most of the data we collect. This takes place when you:
a. Contact us via our website contact form.
b. Email us.
c. Telephone regarding our services or regarding an existing or proposed order.
d. Voluntarily sign up to our newsletter, complete a survey or enter one of our competitions or promotions.
e. Use or view our website via your browser's cookies.
f. Send your contact details or data via our Social Media channels.
g. Place an order via our Etsy shop, email, phone or social media.
h. Provide data on our contact form at craft fairs.
Hope Couture collects your data so that we can:
a. Complete requests for information on our services.
b. Email you with special offers or services we believe you may like (only when you have requested we do so).
c. Using Google Analytics, gather information on the numbers of visitors to our website and the pages of our website that are viewed.
d. Process an order for goods or services.
e. To provide information on product popularity.
We keep your personal data while you are an active customer. Once you are no longer using our services, we delete all your personal data after a period of 24 months, the exception to this being order details, which are retained for 6 years for income tax purposes.
We do not share your data with external businesses. When you place an order in our Etsy shop, you will be sharing your data with Etsy for the purposes of completing that order. To check how Etsy manage or share your data, please read their privacy policy (https://www.etsy.com/uk/legal/privacy).
If you have signed up to our newsletter or have consented to receive marketing, we may from time to time send you information on special offers or our products or services. You can opt out of receiving this information at any point by contacting us at contact@hopecouture.co.uk We do not share your information with other companies for the purpose of facilitating that other company's marketing.
a. You have the right to request copies of the personal data we store about you.
b. You have the right to request that we correct any information you believe is inaccurate and to request that we complete information that you
believe is incomplete.
c. You have the right to request that we erase your personal data under certain conditions.
d. You have the right to request we restrict processing of your personal data under certain conditions.
e. You have the right to object to our processing of your personal data under certain conditions.
When making a request to exercise any of these rights, please contact us at contact@hopecouture.co.uk. We have one month to respond to your request.
Cookies are text files places on your computer to collect login information or visitor behaviour information. When you visit our website, we may collect data from you automatically through cookies.
We use cookies in the following ways
a. Via Google Analytics to gather information on the number of visitors to our website and the pages and interactions they have made with the website.
b. If you have access to password protected pages, we use cookies to store your login information to keep you logged in.
c. Where online payments are available, we use cookies to store the details of your order.
You can set your browser not to accept cookies. However, this may mean that some of our website features may not function as a result.
Our website contains links to other websites. Our privacy policy only applies to our own website, and therefore, should you click on a link to another website, you should read their privacy policy.
If you have any questions about our privacy policy or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at contact@hopecouture.co.uk
This privacy policy was last updated on 30th October 2019.